Privacy Policy | The Velvet Paw Dog Grooming

Policies & Procedures

At The Velvet Paw, our goal is to provide a calm, safe, and positive grooming experience for every dog. The following policies help ensure the best care for your pup while allowing us to work efficiently and respectfully with all clients.

By booking an appointment, you agree to the policies outlined below.

Appointments & Booking

All grooming services are by appointment only
Appointments can be scheduled via call or text
Please arrive on time for your scheduled appointment
Late arrivals may result in a shortened service or need to reschedule

Pricing & Payment

All prices listed are starting prices
Final pricing may vary based on:
- Dog size and breed
- Coat condition (matting, shedding)
- Behavior or handling needs
- Length of appointment
Payment is due at the time of service
Accepted payment methods will be discussed at booking

Coat Condition & Matting Policy

For your dog’s comfort and safety:

Matted coats require additional time and care
Light dematting may be included when tolerated

Severe matting may require:

Additional dematting fees
A shorter haircut
Or alternative grooming options
We do not perform painful or unsafe dematting. Your dog’s comfort always comes first.

Behavior, Temperament & Safety

Your dog’s safety is our top priority.
Dogs must be able to be handled safely for grooming
Aggressive or unsafe behavior may result in:
Modified services
Early termination of the groom
Or refusal of future services
Bite risks must be disclosed prior to booking
We reserve the right to stop a groom if a dog becomes overly stressed or unsafe.

Senior & Special Needs Dogs

We welcome senior and special-needs dogs.
Grooming will be customized to your dog’s comfort level
Frequent breaks may be taken
Groom length or styling may be adjusted for safety
Please inform us of any medical conditions, mobility concerns, or sensitivities before the appointment.

Puppy Grooming

Puppy grooms are designed to be short, positive introductions to grooming.
Puppies must be up to date on age-appropriate vaccinations
Services focus on comfort and building trust
Full styling may be introduced gradually over time

Cancellations & No-Shows

We understand that life happens.
Please provide at least 24 hours’ notice for cancellations or rescheduling
Same-day cancellations or no-shows may be subject to a fee
Repeated no-shows may require a deposit for future bookings

Health & Vaccination Policy

Dogs must be in good general health to be groomed

Please disclose:

Medical conditions
Skin issues
Allergies
Recent surgeries or injuries
Proof of rabies vaccination is required
We reserve the right to refuse service if a dog shows signs of illness or parasites.

Photos & Marketing

With your permission, photos of your dog may be taken for:

Portfolio use
Website
Social media

If you prefer your dog not be photographed, please let us know.

Our Commitment

Every dog is groomed with patience, kindness, and respect. We believe grooming should be a positive experience — not a rushed one.

Thank you for trusting The Velvet Paw with your pup’s care.

📞 Questions?

If you have questions about any of our policies, we’re always happy to help.

Call or Text to Book

For the safety of your pet and to ensure the highest quality grooming experience, I currently accept dogs up to 80 lbs.

As a home-based grooming studio, I am unable to safely accommodate giant breeds, extra-large dogs, or certain breeds that exceed my grooming equipment and handling capabilities. This includes, but is not limited to, German Shepherds, Mastiffs, Rottweilers, Huskies, Rough Collies, and similar breeds.

I reserve the right to decline services if a dog's size, coat condition, temperament, or grooming needs fall outside the scope of what I can safely provide.